Good to know
Questions
When will my tree arrive?
Each tree is handmade to order. Allow 2-3 weeks: order today and it arrives in 2-3 weeks. Order by 29 November for Christmas.
How much is shipping?
Free on orders over A$600, which includes any 240cm tree and the Corner Trio. Below that, each size group in your order pays one rate: trees up to 60cm A$20 (free in any order from A$100), trees from 90cm to 180cm A$29, and trees 210cm and taller A$99. Your cart shows the shipping before you check out.
How does it open?
It arrives folded flat. Fan it open until the edges meet and the hidden magnets hold it; the tall sizes stack in three tiers.
Which size do I need?
Tabletop sizes run up to 60cm; the floor trees go up to 240cm (Élan to 270cm). Leave about 10cm between the tip and the ceiling. Each product page draws your tree to scale beside a person and a doorway, under your own ceiling height.
Can I use it again next year?
Yes. Release the magnets and it folds flat, back in its box for next year.
What if it arrives damaged?
Email info@luvelabel.com with your order number and a photo, and we will replace it or refund you. Your rights under the Australian Consumer Law always apply.